Shipping policy

 

 

IMPORTANT

Your Home Furniture (Pvt) Ltd holds very high standards for all pieces in our range. We source products from around the world, many of which are handcrafted by expert artisans. These products may exhibit variations in finish, which is not a cause for alarm, as these variations reinforce the handcrafted and unique nature of each piece.

 

SHIPPING

Deliveries placed within Colombo (1-15) will be delivered within 7 working days of placement of the order. Please call us on +94 (0) 75 934 5000 for all orders placed out of Colombo (1-15) to know about the delivery time for your location.

For orders with multiple items and different delivery times, the longest delivery time applies. We will send you an e-mail / text message / phone call when your order dispatch from our warehouse. 

We deliver to all addresses in Sri Lanka. A full postal address is required including postcode. 

You will be responsible for paying for your own shipping costs for returning / exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For all self-shipped returns, we recommend that you pack items securely and safely to prevent any loss or damage during transit and with all original packaging (tags etc.).

If you are shipping an item over Rs. 10,000, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

RETURNS

In the rare instance in which one of our pieces may have arrived in an unsatisfactory condition, any faults or damage should be noted on the Your Home Furniture (Pvt) Ltd delivery document provided by our delivery specialists. We request that you please call us on +94 (0) 75 934 5000 or send an email immediately to Your Home Furniture (Pvt) Ltd, online@yourhomefurniture.lk on receiving your order faulty. Your email should include the following information so that we can promptly resolve the issues:

  • Customer's name
  • The sales invoice / delivery document number
  • Your own photographs of the damage from close up and from a distance to indicate perspective. PLEASE NOTE: Your Home Furniture (Pvt) Ltd may use services of a third-party delivery contractor. The delivery drivers may take their own photographs but these are for their own records and are not always easily accessible to the Your Home Furniture (Pvt) Ltd team.

We will then be in touch with you directly to facilitate a swift and satisfactory solution.

 

To be eligible for a return, your item must be unused and in original condition. It must also be in the original packaging and there should be a valid reason to return an item. We do not accept change of mind returns & items sold through sale promotions. We have the right to refuse acceptance to an item return depending on the reason. To return your product, you should safely handover the product to: No. 389A, Nawala Road, Rajagiriya, Sri Lanka

To complete your return, we require a receipt or proof of purchase.

 

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

SALE ITEMS

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

EXCHANGES

We only replace items if they are defective or damaged within their warranty period (if any).  If you need to exchange it for the same item, please send us an email at online@yourhomefurniture.lk and handover your item to: No. 389A, Nawala Road, Rajagiriya, Sri Lanka

 

LEAD TIMES

Your Home Furniture (Pvt) Ltd sources products from around the world, many of which are handcrafted by expert artisans. As such, not all our pieces are always “in stock” and must be specially ordered from our suppliers. The approximate lead time for the pieces that are “not in stock” are between 6-12 weeks, unless otherwise stated.

"In Stock" items are available for immediate dispatch.

For more detailed lead times please contact the Your Home Furniture (Pvt) Ltd sales team at online@yourhomefurniture.lk or on +94 (0) 75 934 5000

 

INTERNATIONAL SHIPPING (WORLD-WIDE SHIPPING)

We send our products through reputed International Courier services such as DHL, UPS, FedEx etc. Delivery charges will be based on actual delivery fee imposed by these companies plus may subject to customs fees at both points of export & import. Delivery time would be 5-10 days in general, however actual time frame may vary depending on the country. Please check with us prior to ordering via email to online@yourhomefurniture.lk or by calling us / messaging us on +94 759 345 001